Billing, Insurance & Patient Records

At The Orthopaedic Group, P.C., our account specialists are available to assist you with your billing, patient records, and insurance needs. The following information is provided to assist you in contacting us and understanding our billing, patient records, and insurance policies and processes.

Billing

Statements are sent each month for balances due from our patients. Because it is a comprehensive document, this monthly statement contains a good deal of information in a small space. Once you become familiar with the format, it will answer many of your questions. For example, statements will reflect your unpaid balance and contain a detailed listing of all services provided. Your statement will also indicate the total of all claims filed with your insurance company as well as any payments made by them. If after a thorough review of this document, you still have a question about your bill, please call our business office at (251) 450-2754.

Insurance

Please bring your insurance card with you when you come to the office. It will contain all the information we need to file your claim. We participate in the following major third-party payment programs:

Medicare
Blue Cross and Blue Shield (including PMD)
United Healthcare
Aetna PPO
Cigna
Office Hours & Contact Information

Billing Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Billing & Insurance Phone: (251) 450-2754

Mailing Address:

P.O. Box 86144
Mobile, AL 36689-6144

Patient Records

Your medical records are exceedingly valuable documents. They contain personal information, and we maintain a strict policy of confidentiality where they are concerned. We will not release this information to anyone without complete assurance that we have your permission to do so. Please note, in order to fulfill your request, you may be charged a reasonable fee for copying in accordance with Alabama Law. The instructions and authorization form you need in order to request your medical records can be downloaded below. If you have questions, you can contact our Medical Records Representatives by calling (251) 300-8053.

Patient Instructions Form

Patient Medical Record Authorization

Patient Authorization Disability Form Request